FLEX Pass

Maximize your freedom with a FLEX Pass!

With a FLEX pass, your eligible trips only become billable after the 31st minute (- km included per trip, -¢ per km after - km).

Two types of pass are available, each with its own specific perks and significant savings. 

The FLEX 15-trip pass gives you more flexibility, in that you don’t have to wait 45 minutes for a credit on your next trip, but you may need to buy more than one pass in a month if you use vehicles very often. It’s up to you to choose the type of pass that best suits your needs! 

How to obtain a FLEX Pass 

You can purchase a FLEX Pass at any time through the app or by logging into your online account. 

Please note: You need a smartphone (or a tablet compatible with the Communauto application) to take advantage of 15-trip FLEX Pass, otherwise you will not be able to activate your passes when using a vehicle. 

Are you a new member with a FLEX Unlimited Pass through the Welcome offer ? See the specific conditions here > 

How to use your 15-trip FLEX Pass 

With a 15-trip FLEX pass, it’s up to you whether you want to use a pass on any given ride! You can activate it on any trip. 

Please note: once the trip is over, it is no longer possible to change your selection so do not forget to activate the pass before releasing the vehicle if you want to use it! 

Conversely, do not forget to deactivate the pass if the duration of your trip means that you will not save enough to justify using a pass for that trip (if you activate a pass for a vehicle you’ve blocked, but then don’t use the vehicle, the pass will automatically deactivate for that trip). 

Pro tip: Activate the pass immediately after blocking the vehicle so you don’t risk forgetting afterwards! 

General terms of use

1. Your eligible trips only become billable starting on the 31st minute (- km included/trip, -¢ per additional km - km).
2. The free period applies to the first billable 30 minutes of your trip. You remain eligible for all other credits that may apply when you use a FLEX vehicle: 30 free minutes to get to the vehicle once it has been blocked, credit of up to 15 minutes for snow removal in winter, and 20 free minutes when you fuel up with at least $20 of gas. The relocation credit, however, cannot be combined with the 30-minute FLEX Pass credit. Only one 30-minute credit will be granted per trip.   
3. Unless you have chosen one of the other Damage Protection Plan options the cost per trip with the default option to limit your liability to $- in the event of an accident, whether at fault or not, apply. 
4. The use of a pass may be suspended without the right to credit, refund, or extension of the period of validity, in the event of non-compliance with the terms of the Contract or Rules and Regulations for the use of vehicles (balance overdue, bank withdrawal failure, etc.). 

Conditions specific to FLEX Unlimited Pass

1. The FLEX pass is valid for one month from its effective date. 
2. Consecutive use of vehicles: to enjoy the 30 free minutes of use, you must allow a period of 45 minutes after the end of a trip before blocking or using a vehicle again. The same period applies to the successive use of the same vehicle by a co-member or authorized driver working for the same employer. 

Conditions specific to 15-trip FLEX Pass specific condition

1. Each pass is valid for 15 trips. 
2. The 15-trip FLEX Pass has no expiration date. 
3. It’s up to you whether or not you apply the pass on a particular trip. You can activate it on any trip (there are no restrictions). 
4. You can activate your pass from the moment you block a vehicle; it is then possible to deactivate or reactivate it as many times as you wish for as long as the trip is still in progress. Once the vehicle has been released, it is no longer possible to modify your selection. 
5. The use of a FLEX Pass is reserved to its holder. As part of a family or business membership, each co-member or authorized driver will need to add their own FLEX Pass to their account to also take advantage of the offer.