Snow removal credit
During winter, a credit of up to 15 minutes is applied to your trip for snow removal. Your billed trip time will begin when you start driving, or 15 minutes after you unlock the vehicle, whichever comes first.
The snow removal credit is applied regardless of the weather. If you use more than one FLEX vehicle in a day, the credit applies to each vehicle used. If you happen to use the same vehicle again during the day, the credit will only apply once.
The goal of this policy is to give you the best value by only charging you for the time you use the vehicle.
Snow removal operation and parking bans
During snowstorms, we might offer free use periods to members to help keep FLEX vehicles off the street and out of the way of snow removal operations.
It’s a win-win situation – the more it snows, the more generous our offers are!
To learn when these programs are active, watch for emails which will contain the details, or follow our socials (Facebook, Twitter, Instagram) to be able to act quickly. Vehicles disappear quickly once a snow event is announced, so keep an eye out during snowy weather!
Remove all the snow before departing
Please be sure to remove all the snow around and on the vehicle before driving away, including the hood, roof, and headlights. Don’t forget to de-ice the wipers. If they remain stuck, they might break, at your expense.
Pay attention to parking signage
You are not permitted to abandon the vehicle at an unauthorized location – just as if it were your own car. Pay close attention to temporary signage for snow removal. See the Toronto parking rules.
Don’t forget gas and washer fluid
As usual, make sure the gas tank is at least a quarter full when you return the vehicle.
If you use all of the washer fluid in the tank, it must be refilled. Submit your receipts through the mobile app to get reimbursed. Please use cold weather windshield washer fluid (-40°), year-round.
To fight condensation in an efficient manner, it’s advised to set the air intake dial to exterior rather than recirculation. Otherwise, the interior windows will remain covered in mist.
All of our vehicles are equipped with anti-lock brakes (ABS). If you feel a vibration in the pedal when you brake on a slippery road, it is most likely because the anti-lock brakes are in action.
Please be considerate
Please shake off your boots and the car mats to avoid snow or water accumulation in the car!
…And drive safely!
We can’t stress this enough! In winter conditions, drive carefully and slowly, and try to brake well in advance. Don’t hesitate to refresh your memory on starting up a car in cold weather by reading the manual located in the glove box of our cars.